I was part of Oracle Exadata Support Team and supported X2, X3, X4, X5, X6, and X7 for any HW, SW, patching, performance, networking issues. Worked on Service Requests of severity Sev-1 to Sev-4. Platinum support, incident management, patching Oracle RAC/ RDBMS versions 19c, 18c,12c,11g
Performed WebEx sessions with customer to resolve Sev-1 SRs
Successfully completed training on following topics: Exadata Database Machine Administration Workshop Exadata Boot Camp Exadata DB Server Patching Oracle Database 12c: Cluster ware Administration Ed 1 Oracle Database 12c: New Feature for Administrators Ed 2 Oracle Database 12c: RAC Administration Ed 1 TFA 12.2 RAC and ASM training ZDLRA Anti-corruption Foreign corrupt practice act Sexual harassment Awareness course ACS Security Training module: Security Incidence Specific Personal Information and HIPPA Protected Health Information Handling requirement (2018) Ethics & Business conduct course
Environment: Oracle Exadata clients X2, X3, X4, X5, X6 and X7, Linux, GoldenGate, DataGuard